Subscription Management

Distr offers subscription plans that scale with your software distribution needs. All new organizations start with a Pro Trial period, giving you full access to Pro features for up to 30 days to evaluate the platform.

Available Plans

Distr provides three subscription tiers:

Pro - For distributing and operating customer installs with license management and RBAC
Business - For distributing at scale with partner management and full white label
Enterprise - For organizations using Distr as their complete commercial platform

Every plan is available on Distr Cloud or self-hosted in your own environment. This page covers subscriptions on Distr Cloud. If you want to self-host a plan, contact us.

For detailed feature comparisons, limits, and pricing, visit our pricing page. To understand which plan is right for your needs, see our guide on choosing a plan.

Managing Your Subscription

Accessing Subscription Management

Subscription management is available in the Subscription section of the Vendor Portal:

Log in to the Vendor Portal
Click Subscription in the sidebar
View your current subscription status, limits, and usage

Viewing Subscription Details

The Subscription page displays:

Current Usage - How many customers and users you’re currently using, along with your registry storage consumption and log retention period
Usage Limits - Current limits for customer organizations and user accounts
Current Subscription Type - Your active plan (Pro Trial, Pro, Business, or Enterprise)
Subscription Renewal Date - When your current subscription renews

Managing Customers and Users Within Your Plan

You can add customer organizations and internal users within your current subscription plan limits:

Adding Customers - Add new customer organizations up to your plan’s limit through the Vendor Portal
Adding Users - Add internal team members and customer users within your plan’s user account limits
Self-Service - These operations are available directly in the Vendor Portal without requiring plan changes

Updating Your Subscription

Upgrading from Pro to Business

Organization admins can upgrade from the Pro plan to the Business plan directly in the Vendor Portal:

Navigate to the Subscription section in the Vendor Portal
In the Upgrade to Business section, review the Business plan features and the estimated cost for your current quantities
Click Upgrade to Business and confirm the change
The upgrade takes effect immediately; prorated adjustments will be reflected on your next invoice

Downgrading or Other Plan Changes

Downgrades and all other plan changes cannot be made through the Vendor Portal:

Contact our support team via email at support@distr.sh
Specify which plan you’d like to switch to
Our team will process your request and guide you through the transition

Pro Rata Adjustment

Whenever your subscription changes in the middle of a billing cycle — adding internal users or customers, or upgrading from Pro to Business — Stripe automatically applies a pro rata adjustment:

Unused Time Credit - You receive a credit for the unused time on your previous quantities or plan
Remaining Time Charge - You’re charged for the new quantities or plan for the remainder of the current billing cycle
Next Invoice - The resulting adjustment appears on your next invoice; your renewal date stays the same

For a concrete example, see Adding Users or Customers During a Billing Cycle.

Quantity Updates During Billing Cycle

You can add internal Users and Customers within your plan limits in the middle of a billing cycle.

Adding Users or Customers During a Billing Cycle

When you add more customers or users to your Pro plan mid-cycle:

Immediate Access - The additional customers and users become available immediately
Prorated Charges - You’ll be charged a prorated amount for the additional customers and users for the remainder of the current billing cycle
Next Billing Cycle - The prorated amount will be added to your next month’s invoice

Example:

If you’re on a Pro plan and add more customers on day 15 of a monthly billing cycle:

You currently have 10 customers on your Pro plan
You add 5 more customers (now 15 total)
You’ve used 15 days of your current billing cycle
You’ll be charged a prorated amount for the 5 additional customers for the remaining 15 days
This prorated amount appears on your next month’s invoice
You immediately gain access to the additional customers

Reducing Internal Users or Customers During a Billing Cycle

When you downgrade your plan mid-cycle, the new plan and its limits take effect right away. To ensure a smooth transition, make sure your account is already within the limits of the plan you’re switching to. If you currently have more customers or users than the new plan allows, you’ll need to remove the excess before completing the downgrade.

Once you’re within the new plan’s limits:

Immediate Plan Change: Your subscription updates right away
Continued Access: You keep access to your remaining customers and users for the rest of the current billing cycle
Next Billing Cycle: Your next month’s invoice reflects the price of your new plan

Example: If you’re on the Business plan with 120 customers and want to move to the Pro plan that allows 100 customers:

Reduce your customer count from 120 to 100
Once you’re at 100 customers, you can downgrade immediately
You continue using the new plan for the rest of your current billing cycle
Starting next month, your invoice reflects the new plan’s pricing

Cancelling Your Subscription

Subscriptions can be cancelled through the Stripe Customer Portal:

Navigate to the Subscription section in the Vendor Portal
Click Manage Subscription - This opens the Stripe Customer Portal
In Stripe, navigate to your subscription
Click Cancel Subscription
Your subscription will remain active until the end of your current billing period
Once that period ends, Distr sends you to the subscription page and you cannot use the Vendor Portal until you select a plan again. Your data, customers, and deployments stay intact

Understanding Usage Limits

Subscription Limits

Each subscription tier has specific limits on:

Customer Organizations - The number of end-customer organizations you can onboard
User Accounts - The number of internal team members in your organization
Deployments - The number of deployments per customer organization
Registry Storage - The amount of artifact storage available

For specific limits per plan, visit our pricing page.

Limit Enforcement

When you approach or reach your subscription limits:

Warning Indicators - The Subscription page shows your current usage vs. limits
Prevention - You cannot create new customers or users beyond your limits

Billing & Invoices

Stripe Customer Portal

All billing operations are managed through the Stripe Customer Portal:

Navigate to Subscription in the Vendor Portal
Click Manage Subscription - This opens the Stripe Customer Portal in a new window
In Stripe, you can:
- View and download invoices
- Update payment methods
- View payment history
- Cancel your subscription

Subscription Periods

Distr subscriptions support:

Monthly Billing - Charged monthly, cancel anytime
Yearly Billing - Charged yearly upfront (discounted pricing)

Invoices

Automatic Generation - Invoices are automatically generated for each billing cycle
Email Delivery - Invoices are sent to your organization’s billing email
Download - Access and download invoices anytime through the Stripe Customer Portal
Payment Methods - Update credit cards and payment methods in Stripe

Payment Methods

Credit Cards - All major credit cards accepted
Currency - USD only for Pro and Business (Enterprise plans support billing in EUR)
Auto-renewal - Subscriptions automatically renew unless cancelled