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Distr

Subscription Management

Distr offers flexible subscription plans designed to scale with your software distribution needs. All new organizations start with a Pro Trial period, giving you full access to Pro features for up to 30 days to evaluate the platform.

Available Plans

Section titled “Available Plans”

Distr provides three subscription tiers:

  • Starter - For validating your first POCs and testing with up to 3 customers
  • Pro - For rolling out to multiple customers with license management and RBAC
  • Enterprise - For organizations using Distr as their complete commercial platform

For detailed feature comparisons, limits, and pricing, visit our pricing page. To understand which plan is right for your needs, see our guide on choosing a plan.

Managing Your Subscription

Section titled “Managing Your Subscription”

Accessing Subscription Management

Section titled “Accessing Subscription Management”

Subscription management is available in the Subscription section of the Vendor Portal:

  1. Log in to the Vendor Portal
  2. Click Subscription in the sidebar
  3. View your current subscription status, limits, and usage

Viewing Subscription Details

Section titled “Viewing Subscription Details”

The Subscription page displays:

  • Current Usage - How many customers and users you’re currently using
  • Usage Limits - Current limits for customer organizations and user accounts
  • Current Subscription Type - Your active plan (Pro Trial, Starter, Pro, or Enterprise)
  • Subscription Renewal Date - When your current subscription renews

Managing Customers and Users Within Your Plan

Section titled “Managing Customers and Users Within Your Plan”

You can add customer organizations and internal users within your current subscription plan limits:

  • Adding Customers - Add new customer organizations up to your plan’s limit through the Vendor Portal
  • Adding Users - Add internal team members and customer users within your plan’s user account limits
  • Self-Service - These operations are available directly in the Vendor Portal without requiring plan changes

Updating Your Subscription

Section titled “Updating Your Subscription”

Changing between Plans (e.g. Starter to Pro)

Section titled “Changing between Plans (e.g. Starter to Pro)”

Plan changes (upgrades or downgrades) cannot be made through the Vendor Portal. To upgrade or downgrade your subscription plan:

  1. Contact our support team via email at support@glasskube.com
  2. Specify whether you want to upgrade or downgrade and which plan you’d like to switch to
  3. Our team will process your request and guide you through the transition

Quantity Updates During Billing Cycle

Section titled “Quantity Updates During Billing Cycle”

You can add internal Users and Customers within your plan limits in the middle of a billing cycle.

Adding Users or Customers During a Billing Cycle

Section titled “Adding Users or Customers During a Billing Cycle”

When you add more customers or users to your Pro plan mid-cycle:

  • Immediate Access - The additional customers and users become available immediately
  • Prorated Charges - You’ll be charged a prorated amount for the additional customers and users for the remainder of the current billing cycle
  • Next Billing Cycle - The prorated amount will be added to your next month’s invoice

Example:

If you’re on a Pro plan and add more customers on day 15 of a monthly billing cycle:

  • You currently have 10 customers on your Pro plan
  • You add 5 more customers (now 15 total)
  • You’ve used 15 days of your current billing cycle
  • You’ll be charged a prorated amount for the 5 additional customers for the remaining 15 days
  • This prorated amount appears on your next month’s invoice
  • You immediately gain access to the additional customers

Reducing Internal Users or Customers During a Billing Cycle

Section titled “Reducing Internal Users or Customers During a Billing Cycle”

When you downgrade your plan mid-cycle, the new plan and its limits take effect right away. To ensure a smooth transition, make sure your account is already within the limits of the plan you’re switching to. If you currently have more customers or users than the new plan allows, you’ll need to remove the excess before completing the downgrade.

Once you’re within the new plan’s limits:

  • Immediate Plan Change – Your subscription updates right away
  • Continued Access – You keep access to your remaining customers and users for the rest of the current billing cycle
  • Next Billing Cycle – Your next month’s invoice will simply reflect the price of your new plan

Example: If you’re on the Pro plan with 5 customers and want to move to a plan that allows 3 customers:

  • Reduce your customer count from 5 to 3
  • Once you’re at 3 customers, you can downgrade immediately
  • You continue using the new plan for the rest of your current billing cycle
  • Starting next month, your invoice reflects the new plan’s pricing

Cancelling Your Subscription

Section titled “Cancelling Your Subscription”

Subscriptions can be cancelled through the Stripe Customer Portal:

  1. Navigate to the Subscription section in the Vendor Portal
  2. Click Manage Subscription - This opens the Stripe Customer Portal
  3. In Stripe, navigate to your subscription
  4. Click Cancel Subscription
  5. Your subscription will remain active until the end of your current billing period
  6. After cancellation, you’ll lose access to paid features but can continue using the platform with Starter-tier limitations

Understanding Usage Limits

Section titled “Understanding Usage Limits”

Subscription Limits

Section titled “Subscription Limits”

Each subscription tier has specific limits on:

  • Customer Organizations - The number of end-customer organizations you can onboard
  • User Accounts - The number of internal team members (for your organization) and customer users (per customer organization)
  • Deployments - The number of deployments per customer organization
  • Registry Storage - The amount of artifact storage available

For specific limits per plan, visit our pricing page.

Limit Enforcement

Section titled “Limit Enforcement”

When you approach or reach your subscription limits:

  1. Warning Indicators - The Subscription page shows your current usage vs. limits
  2. Prevention - You cannot create new customers or users beyond your limits

Billing & Invoices

Section titled “Billing & Invoices”

Stripe Customer Portal

Section titled “Stripe Customer Portal”

All billing operations are managed through the Stripe Customer Portal:

  1. Navigate to Subscription in the Vendor Portal
  2. Click Manage Subscription - This opens the Stripe Customer Portal in a new window
  3. In Stripe, you can:
    • View and download invoices
    • Update payment methods
    • View payment history
    • Cancel your subscription

Subscription Periods

Section titled “Subscription Periods”

Distr subscriptions support:

  • Monthly Billing - Charged monthly, cancel anytime
  • Yearly Billing - Charged yearly upfront (discounted pricing)

Invoices

Section titled “Invoices”
  • Automatic Generation - Invoices are automatically generated for each billing cycle
  • Email Delivery - Invoices are sent to your organization’s billing email
  • Download - Access and download invoices anytime through the Stripe Customer Portal
  • Payment Methods - Update credit cards and payment methods in Stripe

Payment Methods

Section titled “Payment Methods”
  • Credit Cards - All major credit cards accepted
  • Currency - USD only for Starter and Pro (Enterprise plans supports billing in EUR)
  • Auto-renewal - Subscriptions automatically renew unless cancelled