Alerts

Alerts notify selected users by email when a monitored deployment becomes unhealthy. This covers scenarios like failed updates, lost agent connectivity, container crashes, or status transitions to Stale or Error.

Note

Alerts apply only to agent-based deployments and are not available for registry-only usage. Alerts are a Pro feature and require a Pro subscription.

Vendor Alerts and Customer Alerts

By default, alerts are vendor-managed: you configure alert rules and choose who gets notified.

Under Customers in the Vendor Portal, you can enable alert management per customer organization (see Customer Management). This supports two scenarios:

Vendor-managed deployments — You monitor deployments and receive alerts directly, potentially before the customer notices an issue.

Customer-managed deployments — Customers configure their own alerts and choose who in their organization gets notified.

How to Configure Alerts

In the sidebar, navigate to Agents > Alerts.

1. Click Create alert configuration.
2. Enter a name for the configuration.
3. Select one or more deployments to monitor.
4. Select the users who should receive email notifications.

The Notification history tab shows previously triggered alerts.

Tip

If alert management is enabled for a customer organization (under Customers), users in that organization follow the same steps from the Customer Portal.

When Notifications Are Sent

An email notification is sent when a monitored deployment transitions from a healthy to a degraded state:

From	To
Running or Healthy	Stale or Error

A recovery notification is also sent when a deployment returns to a healthy state (Running or Healthy) after being degraded.

For the full list of deployment statuses, see Deployment Health. For details on how Running vs. Healthy is determined, see Healthchecks.